Support | CD-adapco
Say “Hello” to Steve!
Steve is ideal for academics because like students, Steve never sleeps! The Steve Portal is accessible 24 / 7 and eliminates the bottomless black hole that is the technical support for academic accounts provided by many of our competitors!
  • Got a problem that you need to solve at 3am? Tell Steve about it! The Steve Portal is available 24 hours a day, seven days a week, ready to provide you with nuggets of knowledge and information that may help you solve your engineering issues.

Got a problem that you need to solve at 3am? Tell Steve about it!  The Steve Portal is available 24 hours a day, seven days a week, ready to provide you with nuggets of knowledge and information that may help you solve your engineering issues.

Need some documentation backup or need to download the latest training materials? Steve can help you find it! Through the Steve portal, you have access to a searchable library of documentation and training materials, as well as Best Practices videos and a user compiled "Knowledge Base."

The Steve Portal also includes a brand new set of Frequently Asked Questions (FAQs) created from the rich database of knowledge built up from assisting engineering companies all around the globe in using our flagship products over many years. This database also includes multimedia files that provide users with short step-by-step guides to many of the features of our software.

If, after exhausting all of the resources available to you on Steve, you are still not able to resolve your problem, Steve will guide you through the process of opening a support case and will suggest possible solutions based on the details you provide.  Steve will help you track the progress of your case through to resolution. 

If you don’t already have your user name and password, contact your local Academic Program Manager.

Go to the Steve Portal now!

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